Frequently Asked Questions

Ali T. Harris is a Registered Nurse with extensive experience in hospice, palliative care, and serious-illness nursing, along with a deep, practical knowledge of behavioral and mental health resources. This background informs every consultation, though the service itself is advocacy and navigation — not clinical treatment.

No. Next Move Care Navigation is not an emergency service and does not provide 24-hour clinical monitoring or on-call nursing coverage. If you or someone else is experiencing an immediate threat to life or safety, call 911 or contact the appropriate emergency or crisis service right away.

No. This service does not diagnose conditions, prescribe or change medications, provide legal advice, or prepare legal documents. It does not replace your physician, attorney, case manager, or hospice team. Legal questions are always referred to an appropriate attorney, and clinical questions to your treating professionals.

No. Healthcare systems, insurers, facilities, and family members are independent parties, and no one can control their decisions. This service does not guarantee that a discharge will be delayed, a facility will admit a patient, an insurer will approve a service, or an appeal will succeed. The goal is clarity, preparation, and organized next steps — not a promised result.

Services are private pay. Next Move Care Navigation does not bill Medicare, Medicaid, or commercial insurance for advocacy and care-navigation services, and cannot guarantee reimbursement from an insurer, employer, FSA, or HSA.

Reasonable administrative, technical, and physical safeguards are used for the information shared with the practice. Sensitive documents should only be submitted through the designated secure client system — never through ordinary text messages, email, or social media messaging. Full details are provided in the Privacy and Communication Notice before services begin.

Patients, spouses and partners, adult children, caregivers, healthcare agents, and chosen family who feel overwhelmed by a complex healthcare situation — including hospital discharges, serious illness, hospice decisions, family disagreements, and insurance appeals. LGBTQ+ individuals, partners, and chosen families receive the same affirming advocacy as any other client.